Terms and Conditions

This shop is operated by Neru Throughout the site, the terms "we", "us", and "our" refers to Neru. Information, tools, and services are available to the user on condition of acceptance of terms, policies and notices stated here.

By visiting our site and/or making a purchase, you are engaging in our "Services", and agree to be bound by the following terms ("Terms and Conditions", "Terms of Service", "Terms"). These terms apply to all users of the site.

Please read these Terms carefully prior to accessing our shop. By then accessing or using any of our services, you agree to be bound by these terms.

We reserve the right to update, replace and change these terms through updates to our shop website. You are repsonsible for checking this page periodically for changes. Continued use of this shop and services constitutes aceptance of any changes.

Governing Law

These terms shall be construed in accordance with the laws outlined in Ohio and the United States. These laws will govern the terms and any disputes that may arise between the customer and Neru.

General Terms

  • We reserve the right to refuse service for any reason at any time.
  • You may not reproduce, duplicate, copy, sell, or resell any items or information on this site.
  • The material on this site is for general information purposes only and should not be relied on for decisions without consulting mor epertinenet sources of information. Any use of the material otherwise is at your own risk.
  • We reserve the right to limit the sales of products and services to any person, location, or jurisdiction.

Online Store

  • By agreeing to these Terms, you agree that you are at least the age of majority in your state or provice or residence, or that you, above the age of majority, have given us consent to allow any of your minor dependants to use this shop and services.
  • You may not use our products for any illegal or otherwise unauthorized purpose.
  • You may not, in your use of this service, violate any laws in your jurisdiction, including, but not limited to, copyright laws.
  • A breach of the above terms in section "Online Store" may result in immediate termination of services, including disallowing future orders from this shop.

 

Working Hours

  • Our working hours are from 8:00 to 14:00 EST, Monday through Friday. Communications sent outside these hours will be deferred until the next working period.

 

Currency and Payment

  • All prices listed are in USD. Prices listed on products exclude the shipping fee, which will be charged when applicable and displayed in the order total upon checkout.
  • Prices and fees are subject to change without notice.
  • We retain the right to cancel your order, partially or in full. If we initiated an order cancellation, you will be refunded the cancelled amount via the original payment method.
  • Currently, we do not provide refunds outside the aforementioned circumstance. In certain circumstances, we will offer product replacement. Please see below for information.

 

Product Information and Uses

  • Due to differences in computer display screens and monitors, the appearence of an item may have small variances from the product photo. We cannot guarantee the accuracy of your screen of use to the product appearence in person.
  • You are not permitted to resell our products for profit. If you would like to sell your purchase when you no longer wish to own it, it should be sold at or below the original price.
  • Your items may arrive with small amounts of dust, protective film, and/or superficial scratches or spots due to the manufacturing process. If your item arrives in a properly sealed package with significant damage making up more than 30% of the item, missing colors, or missing pieces, please contact us and we will replace your item, typically at no additional cost.
  • If you would like to return your item, please use the contact form to reach out to us with a photo of the item condition. The item should be in it's original condition and individual packaging. We will provide a return address, and you should package your item carefully. Please note that we will not refund an item that has sustained damage. Additionally, please note that you are responsible for return shipping costs.

Shipping and Delivery

  • Please refer to Shipping for the most accurate information for our shipping policies.
  • In relation to the availability of the items you order, we strive to deliver your order in the timeframe listed on the shipping page. However, there may be occasional delays in shipping and dispatch.
  • Once an order is dispatched, we are not responsible for it, and do not have control over it. Please utilize the tracking often to ensure your package is not lost or returned if it cannot be delivered directly to you for any reason.
  • Responsibility for damages and loss passes to you once you have accepted the delivery.
  • Please note that you will need to provide certain information to recieve shipments from us. If this is not provided at the time of ordering, you may be unable to place your order, or we will be unable to process your order.
  • The use of this information or personal details will be processed in accordance to our Privacy Policy and in context with your order. Upon using our site, you agree to the collection and processing of your information, and confirm that information provided is true and accurate.

Intellectual Property

  • All intellectual property is property of Neru and are protected by applicable copyright laws.
  • This term does not constitute the transfer of property rights.
  • Use of the materials on this site is prohibited without express written permission, and will be pursued.

7/6/2024