Shipping

Order Processing

  • After payment has been completed and verified, your order will begin processing. Processing time can vary depending on the avilability for a given item, which is displayed on the product's page. If your order only contains items that are in stock and not part of a preorder, it will typically ship the Monday after your order is placed. If your order contains a preordered item, the entire order will be sent in one shipment according to the estimated date on the preorder item.
  • Once your order has been dispatched and provided to the shipment carrier, you should recieve an email with your tracking information. Please bear in mind that shipping times vary depending on location, and that tracking may not continue with certain services. We are working to find the most appropriate solution to these issues, and ask that you bear with us during the process.You can find current estimates of shipping times below.

 

     United States (Standard): 3-5 days. Typically through USPS Ground Advantage, tracking provided.

     EU (Standard): 25-40 days. Typically through USPS First Class Package International. Tracking is provided to certain countries and you can find a list of included locations here.

     Canada (Standard): 25-40 days. Typically through USPS First Class Package International. Tracking provided.

  • Please allow additional shipping time for holidays, inclement weather, and sale periods.
  • All orders are currently DAP/DDU. This means the customer is responsible for the payment of customs, duties, VAT, and any additional fees.

 

Lost and Damaged Parcels

Lost Parcel

  • If your order includes shipping insurance and has been in transit for mor than 90 days, please contact us and we may be able to refund you or replace the order.
  • If it does not have insurance, please reach out to the carrier responsible for delivery in your country and inquire at your nearest post office. In this case, we are unfortunately unable to take additional actions on your behalf.

Damaged Items

  • A quality check is carried out prior to order packaging, and we pack items in the most secure methods we are able to. 
  • If an item arrives damaged, with it's packaging and branded sticker intact, please provide photos of the damage and we may be able to provide a replacement. If possible, filming the package being opened is preferred. (You don't need to film yourself, only the package.)
  • If your package was damaged in transit or opened by the carrier, we cannot refund the item. Please file a complaint with the carrier as in the case of a lost parcel without insurance.
  • A reminder: we are not responsible for customs charges or taxes. Due to this, your package may be held at your customs office until outstanding duties and taxes are paid.

If you have questions or need information for a freight forwarding service, please use our contact form and we will do our best to assist you.